We are looking for an Experienced Support Engineer to support our rapidly growing global customer base and help with pioneering the department.
Support activities will cover many aspects including customers management, problem diagnosis, testing customer environments, generating reports, documentation and knowledge base, and assisting in building the systems tools and process.


REQUIREMENTS:

• +2 years’ of proven experience of Supporting International Enterprise organizations, preferably with information security/Cyber solutions.
• Extensive knowledge and experience with MS based OS, systems, environments, tools and applications is a must
• Strong analytical, details oriented, with ability to deliver accurate data and information in a concise and clear manner
• Highly creative problem solver with ability to analyze, deduce and act upon logs and error reports
• Understanding how core Windows OS/Processes utilize memory and CPU
• Experienced working with IT deployment tools (SCCM, GPO), Integration with 3’rd party Enterprise components such as SIEM (e.g. Splunk, QRadar), Directory Services (AD) and mail systems.
• Knowledge of networking protocols (TCP/IP, HTTP, SSL, LDAP)
• Scripting knowledge with any of the following VB, Java script, PowerShell or Python
• Security concepts and protocols knowledge (e.g. SSL, Certificates, key stores etc.)
• Working experience with Networking protocols (TCP/IP, Ports, HTTP/S, LDAP) and tools
• Hands on working knowledge of customer relation management, ticketing and tasking products.

Please specify position number: 1003.